TOSHIBA SD-R5372 used to burn; now doesn't

[danielbritt]

Hi guys - I have been using this CD/DVD RW burner for quite some time with very little problems. Here lately, it will not complete a burn onto a CDR (the same package of CD-Rs that I had been burning succesfully). I've tried Nero, Windows, and RealPlayer to burn a disc with no success. One time I had success when I forced TRACK AT ONCE ... but it must have been luck, because even that won't allow it to burn now. The consistent thing is that Nero will burn until 7% progress and then get stuck. The CD-r remains blank and re-usable (I know because I've taken these half-burned cds to another computer and burned audio cds succesfully). Below is my log file from a recent failed burn. I've tried all the different speeds (4x to 32x), disc-at-once, track-at-once, I've tried starting windows with no uncessary startup processes ... I've even tried different media and nothing. I have reinstalled Nero twice - reinstalled the CD drive's driver all to no avail. In the log below, it gives a "fixation" error, "illegal disc" erroe and "end track" error. I noticed somewhere on the forum that PXHELP20.SYS could be the problem ... but when I followed directions to fix it in the registry, my machine doesn't have the "Upper" and "Lower" fields to edit. Thanks for any advice you can give. Here's the log: Windows XP Microsoft 1A20-020K-0330-1726-8318-4416 Windows XP 5.1 IA32 WinAspi: - ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM NT-SPTI used Nero Version: 6.6.1.4 Internal Version: 6, 6, 1, 4d (Nero Express) Recorder: <TOSHIBA>Version: TU55 - HA 1 TA 0 - 6.6.1.4 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? CD-ROM: <TOSHIBA>Version: TU55 - HA 1 TA 0 - 6.6.1.4 Adapter driver: <IDE> HA 1 === Scsi-Device-Map === DiskPeripheral : ST3250823A atapi Port 0 ID 0 DMA: On CdRomPeripheral : TOSHIBA CD/DVDW SD-R5372 atapi Port 1 ID 0 DMA: On === CDRom-Device-Map === TOSHIBA CD/DVDW SD-R5372 D: CDRom0 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 83886080 (0) Byte ShowDrvBufStat : 0 BUFE : 0 Physical memory : 959MB (982516kB) Free physical memory: 529MB (541852kB) Memory in use : 44 % Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 9.10.2006 Audio CD 11:38:21 PM #1 CDADOC -1 File Cdadoc.cpp, Line 1456 Audio item log info: Audio document burn settings: ============================= Burn mode: TAO, CD Text: Off, Cache disk or network files: No, Cache small files: No, Cache files smaller than 65536 bytes. Audio Multisession: No List of audio tracks: ===================== Track 01: Length: 59:00.00, Pause frames: 150, Filters: 0, Name: '0606.wav'. Total size: 59:02.00 11:38:21 PM #2 Text 0 File Burncd.cpp, Line 3012 TOSHIBA CD/DVDW SD-R5372 Buffer underrun protection activated 11:38:21 PM #3 Text 0 File ThreadedTransfer.cpp, Line 531 ReadBuffer-Pipe got 81920KB of Memory 11:38:21 PM #4 Text 0 File Reader.cpp, Line 124 Reader running 11:38:21 PM #5 Text 0 File Writer.cpp, Line 122 Writer TOSHIBA CD/DVDW SD-R5372 running 11:38:21 PM #6 Text 0 File AudioCompilationImpl.cpp, Line 842 DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1) DRM: Beginning burn process. 11:38:21 PM #7 Text 0 File Burncd.cpp, Line 3305 Turn on Track-At-Once, using CD-R/RW media 11:38:21 PM #8 Text 0 File DlgWaitCD.cpp, Line 281 Last possible write address on media: 359848 ( 79:59.73) Last address to be written: 265499 ( 59:01.74) 11:38:21 PM #9 Text 0 File DlgWaitCD.cpp, Line 293 Write in overburning mode: NO (enabled: CD) 11:38:21 PM #10 Text 0 File DlgWaitCD.cpp, Line 2612 Recorder: TOSHIBA CD/DVDW SD-R5372 11:38:21 PM #11 Text 0 File DlgWaitCD.cpp, Line 459 >>> Protocol of DlgWaitCD activities: <<<11> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 265498 blocks [TOSHIBA CD/DVDW SD-R5372] -------------------------------------------------------------- 11:38:21 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 1059 Prepare recorder [TOSHIBA CD/DVDW SD-R5372] for write in TAO DAO infos: ========== MCN: "" TOCType: 0x00; Session Closed, disc fixated Tracks 1 to 1: 1: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 0 352800 624808800, ISRC "" DAO layout: =========== __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________ -150 | lead-in | 0 | 0x01 | 0x00 -150 | 1 | 0 | 0x21 | 0x00 0 | 1 | 1 | 0x21 | 0x00 265500 | lead-out | 1 | 0x01 | 0x00 11:38:21 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 1127 Removed 2 run-out blocks from end of track 1. Length: 265500 -> 265498. 11:38:21 PM #15 Text 0 File SCSIPassThrough.cpp, Line 38 SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME 11:38:21 PM #16 Text 0 File SCSIPassThrough.cpp, Line 83 SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME 11:38:21 PM #17 Phase 28 File dlgbrnst.cpp, Line 1685 Speed measurement started 11:38:21 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2685 Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0 11:38:55 PM #19 Text 0 File ThreadedTransfer.cpp, Line 228 all writers idle, stopping conversion 11:38:55 PM #20 Phase 29 File dlgbrnst.cpp, Line 1634 Speed measurement completed: 107.8x (16,174 KB/s) 11:38:55 PM #21 Phase 32 File dlgbrnst.cpp, Line 1685 Simulation started at 32x (4,800 KB/s) 11:38:55 PM #22 Text 0 File ThreadedTransferInterface.cpp, Line 2685 Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0 11:38:55 PM #23 Text 0 File Mmc.cpp, Line 21840 Set BUFE: Buffer underrun protection -> ON 11:41:50 PM #24 Text 0 File ThreadedTransfer.cpp, Line 228 all writers idle, stopping conversion 11:41:51 PM #25 Phase 33 File dlgbrnst.cpp, Line 1685 Simulation completed successfully at 32x (4,800 KB/s) 11:41:52 PM #26 Phase 36 File dlgbrnst.cpp, Line 1685 Burn process started at 32x (4,800 KB/s) 11:41:52 PM #27 Text 0 File ThreadedTransferInterface.cpp, Line 2685 Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0 11:41:52 PM #28 Text 0 File Mmc.cpp, Line 21840 Set BUFE: Buffer underrun protection -> ON 11:43:30 PM #29 SPTI -1114 File SCSIPassThrough.cpp, Line 289 D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1114) Sense Key: 0x06 (KEY_UNIT_ATTENTION) Sense Code: 0x29 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 16 AD 00 00 1B 00 00 00 Sense Area: 0x70 00 06 00 00 00 00 0A 00 00 00 00 29 Buffer x0c100000: Len xf810 0x7D F0 7D F0 97 EE 98 EE BF EC C1 EC 16 EB 16 EB 0x8F E9 90 E9 34 E8 35 E8 E0 E6 E0 E6 D2 E5 D2 E5 0x4B E5 4C E5 7C E5 7C E5 36 E6 36 E6 0F E7 0F E7 11:43:30 PM #30 CDR -1114 File Writer.cpp, Line 311 Reset occurred D: TOSHIBA CD/DVDW SD-R5372 11:43:31 PM #31 Text 0 File ThreadedTransfer.cpp, Line 228 all writers idle, stopping conversion 11:43:31 PM #32 Text 0 File ThreadedTransfer.cpp, Line 222 conversion idle, stopping reader 11:43:31 PM #33 SPTI -1135 File SCSIPassThrough.cpp, Line 289 D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135) Sense Key: 0x03 (KEY_MEDIUM_ERROR) Sense Code: 0x0C Sense Qual: 0x00 CDB Data: 0x35 00 00 00 00 00 00 00 00 00 00 00 Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 0C 11:43:31 PM #34 CDR -1135 File WriterStatus.cpp, Line 197 Write error D: TOSHIBA CD/DVDW SD-R5372 11:43:31 PM #35 TRANSFER -18 File WriterStatus.cpp, Line 197 Could not perform EndTrack 11:43:31 PM #36 CDR -201 File WriterStatus.cpp, Line 200 Invalid write state D: TOSHIBA CD/DVDW SD-R5372 11:43:31 PM #37 TRANSFER -18 File WriterStatus.cpp, Line 200 Could not perform EndTrack 11:43:31 PM #38 Text 0 File Mmc.cpp, Line 16608 <TOSHIBA> start Close Session 11:43:31 PM #39 SPTI -1046 File SCSIPassThrough.cpp, Line 289 D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046) Sense Key: 0x05 (KEY_ILLEGAL_REQUEST) Sense Code: 0x30 Sense Qual: 0x05 CDB Data: 0x5B 01 02 00 00 00 00 00 00 00 00 00 Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 05 11:43:31 PM #40 CDR -1046 File WriterStatus.cpp, Line 249 Illegal disc D: TOSHIBA CD/DVDW SD-R5372 11:43:31 PM #41 TRANSFER -19 File WriterStatus.cpp, Line 249 Could not perform Fixation 11:43:31 PM #42 Text 0 File WriterStatus.cpp, Line 258 falling back to disc fixation 11:43:31 PM #43 Phase 38 File dlgbrnst.cpp, Line 1685 Burn process failed at 32x (4,800 KB/s) 11:43:31 PM #44 Text 0 File AudioCompilationImpl.cpp, Line 867 DRM: DRM burn session terminated. 11:43:31 PM #45 Text 0 File AudioCompilationImpl.cpp, Line 896 DRM: Closing entire DRM handling. Bye. Existing drivers: File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 8/1/2006 4:48:00 PM (Prassi/Veritas driver for win 2K) Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[Ulukai]

Looks like media problems.. according to the log. Have you tried changing using different media?

[danielbritt]

Yeah - I've tried three different types. One is the regular CD I have been succesful with in the past. The other didn't work and the third was a Maxell brand I bought stricly to test with - it didn't even show up as being a blank disc! The maxell brand CD caused the burning software to keep asking me to insert a disc even though I tried 3 different brand new blank maxells. Go figure. Last night, I took the drive apart and made sure it was not dusty or dirty. Put it back together and no succes. One other thing I failed to mention in the last post is the buffer progress bar stays blank and never "progresses" at all. I've put in an order on a new drive today - We'll see if the brand new drive works - if not, that helps me isolate the problem better I suppose. Thanks, Daniel

[SirQUK]

concerning the last but one line of your nero report: "Existing drivers: File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 8/1/2006 4:48:00 PM (Prassi/Veritas driver for win 2K) " I would try removing this driver and seeing if the problem persists. Was the writer/media combination working b4 you installed this? ( comes with a lot of software wether u know abuot it or not )

[danielbritt]

I tried to remove the pxhelp parameter using regedit but couldn't find the "Upper" and "Lower" promotcol that I read about changing... SO ... I took a chance and deleted the pxhelp.sys file from my system folder and it still didn't work/didn't help. I even uninstalled NERO, ITUNES and REAL PLAYER (the programs that burn CDs) ... and tried using only windows burning capabilities (on windows XP). No avail with either of those. If you can give me better instructions on how to properly remove that driver, I'll see if it helps. I dont' know how many times I've removed the drive and reinstalled the drivers fresh .. again to no avail. AND Yes, the combination of media and drive hasn't changed. I used to be able to burn, now I can't. Grrrrrrr Will drive you nuts. I keep firewalls and anti-virus pretty tight on my system, so I hope it's not that. Thanks for the suggestions.

[danielbritt]

UPDATE: I bought a new CD/DVD R/RW drive (from tiget direct for $20!) - installed it the other night and everything works fine. That tells me is must have been hardware. The Toshiba was 14 months old (so two months past the warranty life). Funny thing is the Toshiba will still read CDs and DVDs fine - just won't burn 'em.

[CDR-Zone.COM]