Total disappointment!

[pdavit]

I cannot believe I just spend $40 for a software that has just an "about" section! Big, big, big disappointment! Please add a help file. DVDReMake Pro can barely be called Amateur as it is now! It's not a software I can recommend to a friend and certainly it gets the lowest value for money ratio. I just feel I throw my money in the fireplace. Oh, I almost forgot. Those online guides are a bad joke, right?! The "official" one is just a feature outline other than a guide and still under construction as it was at least 2-3 months ago. Another one gets rewarded for being funny and full of typos. None is available off-line, none is complete but rather emphasises on a specific function and finally you get 4-5 different written styles that does not give a uniform read. Not to mention that almost all of them are written by people that did not develop DVDReMake Pro. Please, DimadSoft add a help file or at least a downloadable complete guide or alternatively give DVDReMake Pro a freeware status. Haven't felt so disappointed by a product for a long time. What does Pro stands for anyway?! Oh, and if you finally add a help file, don't increase DVDReMake's version to v3.0 so that you can have an excuse to charge us even more!

[SirQUK]

exactly where are you having your issues pdavit? and what version are you using?

[pdavit]

[SirQUK]

Hi pdavit Calling the online guides a joke is a bit unfair the thing with remake is that it is as powerful as the user...to write a guide would generally be very Film specific... saying that, more and more guides appear, but the majority of users seem to manage very well with what is out there and more do keep appearing. Stripping ( removal of stuff ) in DvdReMake is very simple and really doesnt need a guide thats beyond the obvious - (right click - hide etc) - DRM does the rest for you. That said i can agree that the adding of stuff can sometimes seem very complicated with the button modifications etc ..but thats half the fun - learning to do it! and MackemX and co are always around to help if you are stuck - this is better than a user guide In My opinion! "It has not so much to do with functionality where DVDReMake actually rocks but rather with non-existent proper documentation at this price. At $40 you can get a software at a retailer that comes in a couple of CD-Roms in a case with a complemented printed manual and a box. Here I only get an "about" window! " - And access to this forum, does your software retailer offer a 24/7 forum with all the knowledge you require and quick bug fixes? "What's the use of a state-of-the-art software if I don't have a proper feedback on how to use it and take full advantage of its features? As a customer I am very disappointed. Do you think I'm being unreasonable here? Shouldn't I be expecting more at this price?" All the feedback you need is in this forum ! ASK and you shall recieve

[pdavit]

> Calling the online guides a joke is a bit unfair Sorry if I offended anyone that wasn't my intention but what I actually meant with this comment is not a negative criticism on the individual authors but rather the fact that 3rd-parties are providing the info for free while Dimadsoft is doing nothing on this issue! > …and MackemX and co are always around to help if you are stuck - this is better than a user guide In My opinion! Sometimes it is, sometimes it’s not. I'm paying to be online, so I prefer my guide offline. In addition it’s more convenient this way. > …does your software retailer offer a 24/7 forum with all the knowledge you require and quick bug fixes? Most do nowadays. And even if it's not on a 24/7 bases there is always a manual. In addition I'm sure you know hundreds of internet-based applications that along with their forum support they have a descent help file or manual as an offline reference with their application. A lot of them cost less than $40 as well. > All the feedback you need is in this forum ! ASK and you shall receive Thanks for all the willingness. I will use the forum just because it seams I don't have an alternative source of information. I wouldn't have argued here if DVDReMake Pro had a $20 price tag. That justifies a missing help file. Or what I'm asking in the future a $40 price tag with a help file!

[MackemX]

Hi and welcome to the forums I can see exactly where you are coming from as it's a bit like getting a jigsaw without the pictures or a flat pack wardrobe without the diagrams. If you know what the picture looks like then it will be far easier to put together as would the wardrobe if you knew what it was supposed to look like It's not as if Dimad is hiding the fact that the PRO version is rather complicated as you can read this on the site HERE

[pdavit]

We can both argue with valid arguments on both sides of the coin but I think I was misunderstood here. The issue is not lack of functionality but lack of documentation at the provided price. I never complained about DVDReMake's functionality and I can master it very well. I just felt "betrayed" with the lack of the help file, if you know what I mean. I don't use all the features but I would like to know that when I do I would know where to look for an explanation. The issue is rather moral than practical. I know that I can get an answer in this forum but I also know that I paid $40 for the tool and not for the forum. An argument that part of the cost goes for support via the forum is not valid in my humble opinion. Simply because you can get answer from simple users that earn nothing and secondly because some expert users can master DVDReMake without using the forum but they still pay the same fee! This thread is not to be considered as defamation from my side to Dimadsoft and DVDReMake. I love this tool and I will keep using it. That only proves that I care about it and I want it to get even better. All users want that. Some emphasize on the coding part, some on looks, some on documentation, and some on support. The aggregate of all the above is important. About the demo version. I never thought of checking if it comes with a help file. I considered this a standard. My mistake. To end this matter; consider this thread as a feature request and not as a complain, if you like. I don't want to see a better indication in Dimadsoft's site that DVDReMake comes with no help file in the future. The professional approach will be to implement one. While the functionality is simple the terminology is not and the pricing is high only as a ratio to what you get. For one more time: The issue is not lack of functionality but lack of documentation at the provided price. One more notice. It is bad business to "attack" customers (that is verbally and with double-quotes). I hope to see a help file in the near future. As a starting point anything will do. Maybe just the link with info you provided here. Maybe some tooltips on terminology on the GUI of the tool. I don't know. What I know is that I care about DVDReMake but it won't get my recommendation to a friend till I see a help file or a drop on the price. Kind regards, Panos

[MackemX]

I'm not attacking you at all just completely puzzled by what you are saying in this thread paints a totally different picture without the other thread I linked to I'm just surprised you feel that way and can voice you feelings yet you were fully aware of the lack of a help file before you bought the product. How can you feel 'betrayed' by something you were already aware of before you buy a product?. I compliment you on doing your research but as you just mentioned, you didn't even check for a help file in the Demo even though you had raised this concern in the other thread If I felt that strongly about something like a missing help file then I would make sure I knew what I was buying before parting with my hard earned cash . In this case either testing the Demo, sending an email or putting a post in the forum about the help file would have probably helped you a lot more I have no ties with DRM, I just know a lot about it so I'm just another person in these forums. I fully understand and totally agree with your point more than anything about the lack of the help file but sadly I do not agree with the nature you went about making your point known that's all have another read of your initial post with a cool head as it basically calls DRM PRO an 'amatuer' and not worth it's $40 and it also makes it look as if you bought DRM only to then discover the lack of a help file. If it was the same post without the fact you had bought it but were just raising the issue then I can agree with your opinion . I can't argue with your opinion of the price as everyone will have values as to whether a software is worth it so I cant disagree with that. I can agree with the overall feedback I do see from the majority of users as you would see a lot more negative posts in this forum if cost was a major concern I know Dimad does not have the time for the guides so that's why DRM users try to help each other. Funnily enough I was playing with Flash yesterday so I could make a userguide that showed most of the functions of DRM PRO as if you were using it but I got stumped as I'm not that good in Flash and SirQUK can't help me . I am hoping to get something done that will show you in a more basic form but it won't be in the next few days I hope you get my point from another angle without taking it as a personal insult as this is a very friendly forum. If anything this is just a friendly debate that's all. I'm also not saying that the forum is included in the price, it's just nice to know it's there if you need it as some software aftersales absolutely sucks which I hate! cheers MX

[pdavit]

Sorry if I did a bad judgment in the heat of disappointment and have been more harsh, or brutal, or even inconsistent on my posts. But I'm sure you know the phrase that goes like this: "The customer is always right!" For one more time I'll quote myself: "This thread is not to be considered as defamation from my side to Dimadsoft and DVDReMake. I love this tool and I will keep using it. That only proves that I care about it and I want it to get even better." That was written after the heat had done! Kind regards, Panos

[MackemX]

no real harm done and its just voicing your opinion I suppose as your phrase so rightly says I hope you can learn enough basics to get you going for now until a more useful help guide appears but don't forget where we are if ever you need a helping hand cheers

[CDR-Zone.COM]